Showing 1 to 5 of 125 entries
BridgeGap Consult LImited
Lagos Island | Total applied: 68
1 month ago
HR Generalist
₦250,000.00 - ₦350,000.00 - per Month
Job Title: HR GENERALISTLocation: Lagos IslandEmployment Type: Full-TimeSalary: N250,000 - N350,000Job SummaryWe are seeking a competent HR Generalist with proven outsourcing experience to manage outs(...)
Lagos Island
Lagos Island
2 years experience
68 applicants
₦250,000.00 - ₦350,000.00 - per Month
Posted 1 month ago
Location: Lagos Island
Employment Type: Full-Time
Salary: N250,000 - N350,000
Job Summary
We are seeking a competent HR Generalist with proven outsourcing experience to manage outsourced workforce operations and client accounts. The ideal candidate must have hands-on experience in outsourcing, staff deployment, and client management.
Key Responsibilities
- Manage day-to-day outsourcing operations
- Oversee recruitment, deployment, and supervision of outsourced staff
- Maintain strong client relationships and ensure service delivery standards
- Ensure compliance with labour laws and statutory remittances (PAYE, Pension, NHF, NSITF)
- Monitor payroll accuracy and workforce documentation
- Prepare operational reports and performance updates
Requirements
- Bachelor's Degree in HR, Business Administration, or related field
- 2-4 years' direct outsourcing experience (mandatory)
- Strong knowledge of workforce management and compliance processes
- Good leadership and communication skills
- Ability to manage multiple client accounts effectively
.
C-Contact
Awoyaya, Lagos | Total applied: 33
1 month ago
Head, Call Centre Operations
Negotiable
Job Title: Head, Call Centre OperationsIndustry: Call CentreLocation: Awoyaya, LagosEmployment Type: Full-timeSalary: NegotiableJob SummaryWe are seeking an experienced Head of Call Centre Operations(...)
Awoyaya, Lagos
Awoyaya, Lagos
10 years experience
33 applicants
Negotiable
Posted 1 month ago
Industry: Call Centre
Location: Awoyaya, Lagos
Employment Type: Full-time
Salary: Negotiable
Job Summary
We are seeking an experienced Head of Call Centre Operations to lead and optimize large-scale contact centre operations, drive service excellence, manage performance, and ensure delivery of agreed SLAs in a fast-paced telecom environment.
Key Responsibilities:
Provide strategic and operational leadership for all call centre activities.
Drive achievement of KPIs including SLA, AHT, CSAT, occupancy, and shrinkage.
Lead and develop call centre managers, team leads, WFS, QAs, and training teams.
Oversee customer experience, quality assurance, and complaint resolution.
Manage operational budgets, cost controls, and productivity improvement initiatives.
Ensure compliance with telecom regulations, data protection, and internal policies.
Act as key liaison with clients, partners, and executive management.
Requirements:
Bachelor’s degree in a relevant discipline (Master’s or professional certification is a plus).
Minimum of 10 years progressive experience in call centre or telecom operations, with 5+ years in a senior leadership role.
Strong understanding of call centre KPIs, WFM, and performance management.
Proven ability to lead large teams and deliver results at scale.
C - Contact
Awoyaya, Lagos | Total applied: 11
1 month ago
Head, Quality Assurance & Training
Negotiable
*Job Title: Head, Quality Assurance & Training**Industry: Call Centre**Location: Awoyaya, Lagos**Work Mode: Full-time**Salary: Negotiable**Job Summary:*We're seeking an experienced Head of Quality(...)
Awoyaya, Lagos
Awoyaya, Lagos
6 years experience
11 applicants
Negotiable
Posted 1 month ago
*Industry: Call Centre*
*Location: Awoyaya, Lagos*
*Work Mode: Full-time*
*Salary: Negotiable*
*Job Summary:*
We're seeking an experienced Head of Quality Assurance & Training to drive service excellence in our Awoyaya, Lagos call centre. You'll lead QA and training functions, ensuring agent performance meets telecom and customer experience standards.
*Key Responsibilities:*
- Lead QA and Training teams
- Develop quality frameworks and audit processes
- Design and deliver training programs
- Analyze performance trends and identify improvements
- Partner with Operations and WFS teams
- Ensure compliance with regulations and standards
- Produce performance reports for management
*Requirements:*
- Bachelor's degree (professional certification a plus)
- 6+ years call centre QA, training, or performance management experience
- Strong understanding of call centre KPIs and QA methodologies
- Proven leadership, coaching, and communication skills
C-Contact
Awoyaya, Lagos | Total applied: 217
4 months ago
Call Centre Agent- Inbound
₦150,000.00 - ₦200,000.00 - per Month
We are looking for a Call Centre Agent who will provide high-quality customer service by handling inbound and/or outbound calls, emails, chats, or social media interactions. Resolves customer inquirie(...)
Awoyaya, Lagos
Awoyaya, Lagos
0 years experience
217 applicants
₦150,000.00 - ₦200,000.00 - per Month
Posted 4 months ago
We are looking for a Call Centre Agent who will provide high-quality customer service by handling inbound and/or outbound calls, emails, chats, or social media interactions. Resolves customer inquiries, issues, and complaints efficiently while adhering to company policies and service standards. Maintains accurate records of customer interactions, follows established procedures, and contributes to achieving team and organizational performance targets. Collaborates with colleagues and supervisors to ensure a seamless customer experience and continuous service improvement.
Key Responsibilities:
* Handle inbound and outbound customer calls, emails, chats, and social media interactions
* Resolve customer inquiries, complaints, and issues efficiently and professionally
* Maintain accurate records of customer interactions and transactions
* Adhere to company policies, procedures, and service quality standards
* Meet individual and team performance targets and KPIs
* Escalate complex issues to the Team Lead as required
* Contribute to process improvements and a positive customer experience
* Collaborate effectively with team members and supervisors to ensure smooth operations
REQUIREMENTS AND SKILLS
* Bachelor’s degree in Business Administration, Mass Communication, or related field.
* 0–2 years of experience in customer service, call-centre, or similar support/communication
* Good communication skills: Clear speaking and active listening.
* Customer-focused attitude, patience, empathy, and ability to remain calm under pressure.
* Problem-solving ability and adaptability.
* Familiarity with telephony or CRM systems
* Professionalism, reliability, punctuality, and good teamwork skills.
Key competency
* Excellent communication and interpersonal skills
* Strong problem-solving and conflict resolution abilities
* Customer-focused mindset with commitment to service excellence
* Ability to work under pressure and meet performance targets
* Attention to detail and accuracy in documentation
* Basic proficiency with call center systems, CRM, and technology tools
* Teamwork and collaboration skills
BRIDGEGAP CONSULTS LIMITED
Gbagada | Total applied: 3
2 years ago
Dispatch Riders
₦96,000.00 - per Month
Must have good knowledge of using a bike Must have 2 years of experience as a dispatch rider(...)
Gbagada
Gbagada
2 years experience
3 applicants
₦96,000.00 - per Month
Posted 2 years ago
8am - 6pm, weekends inclusive.
Is there an additional benefit aside from the salary such as overtime, commission, maintenance allowance, airtime fee, etc?
Yes, overtime & performance-based bonuses after every 20 deliveries per day
Net Salary for this location- N85,000
Are the dispatch riders and drivers allowed to take the vehicles to their location at the close of work? They are to converge at the head office after every business day.
The type of bus the drivers would drive? Toyota Hiace, Manual Transmission
Is there age restrictions? As stated in my previous email, 30yrs and above
Confirm reporting locations for both roles.
Are the bikes new ? Brand new
These are questions that may arise from interview process.