* Handle inbound and outbound customer calls, emails, chats, and social media interactions* Resolve customer inquiries, complaints, and issues professionally and promptly* Maintain accurate records of(...)
Telecommunications
Call Center
Telecommunications
Deadline: Jan 22, 2026
22 applicants
Posted 2 days ago
Job Description
* Handle inbound and outbound customer calls, emails, chats, and social media interactions * Resolve customer inquiries, complaints, and issues professionally and promptly * Maintain accurate records of customer interactions and transactions * Contribute to process improvement and service quality enhancement * Collaborate effectively with team members and supervisors * Bachelor’s degree in Business Administration, Mass Communication, or related field * 0–2 years’ experience in customer service, call center, or similar support role * Willingness to work shifts including weekends * Strong communication and active listening skills * Familiarity with CRM or call center systems is an advantage * Must have completed NYSC
Job Title: PharmacistLocation: EleganzaSalary: N200,00Employment Type: Full-timeJob Summary:We are seeking a licensed Pharmacist to dispense medications accurately, provide professional pharmaceutical(...)
Job Summary: We are seeking a licensed Pharmacist to dispense medications accurately, provide professional pharmaceutical care, and ensure compliance with regulatory standards.
Key Responsibilities: * Dispense prescription and OTC medications accurately. * Review prescriptions for dosage and drug interactions. * Counsel customers on medication usage and side effects. * Ensure compliance with PCN regulations. * Manage drug inventory, storage, and expiry. * Supervise pharmacy assistants and technicians.
Requirements: * B.Pharm or Pharm.D qualification. * Valid PCN license. * 1–5 years experience in retail or hospital pharmacy. * Strong attention to detail and professionalism.
Job Summary: We are seeking an experienced Restaurant Manager to oversee daily restaurant operations, drive profitability, manage staff, and ensure excellent customer service and hygiene standards.
Key Responsibilities: * Oversee daily restaurant operations and service delivery. * Manage staff scheduling, supervision, and performance. * Drive sales, upselling, and revenue targets. * Control food, beverage, and operating costs. * Handle customer complaints and ensure satisfaction. * Oversee POS usage and sales reconciliation.
Requirements: * HND or Bachelor’s degree in Hospitality or related field. * 3–7 years experience in restaurant operations. * Strong leadership and customer service skills
Job Title: Accounts Lead (Chartered Accountant)Industry: Call Center / Customer ServiceLocation: Awoyaya, LagosSalary: 400k to 500kReports To: Head of Finance / Operations DirectorJob SummaryThe Accou(...)
Full-timeMid-senior Level
Awoyaya, Lekki
Awoyaya, Lekki
3 years experience
43 applicants
₦400,000.00
- ₦500,000.00 - per Month
Posted 6 days ago
Job Title: Accounts Lead (Chartered Accountant) Industry: Call Center / Customer Service Location: Awoyaya, Lagos Salary: 400k to 500k Reports To: Head of Finance / Operations Director
Job Summary The Accounts Lead plays a critical role in maintaining financial integrity and providing strategic financial insights to support management decision-making. As a Chartered Accountant, the role is responsible for overseeing financial reporting, audits, taxation, compliance, and advisory services within a fast-paced call center environment.
*Key Responsibilities* - Financial Reporting: Prepare, review, and analyse monthly, quarterly, and annual financial statements. Ensure accuracy, completeness, and compliance with applicable accounting standards and regulations. - Auditing & Controls: Conduct internal audits to validate financial records and operational controls. Liaise with internal and external auditors and support audit processes. Ensure timely resolution of audit findings and recommendations. - Taxation: Provide guidance on tax planning, statutory filings, and compliance. Manage tax issues related to payroll, VAT, WHT, and other business activities. Ensure timely and accurate tax remittances. - Advisory & Strategic Support: Provide expert financial advice to management to support strategic and operational decisions. Advise on budgeting, forecasting, cost control, and financial systems improvement. Support profitability analysis and operational efficiency within the call center. - Regulatory Compliance: Ensure adherence to all financial laws, statutory requirements, and regulatory standards. Maintain compliance with company policies and best accounting practices. Minimise financial and regulatory risks through effective controls. - Client & Stakeholder Liaison: Collaborate with internal stakeholders and external partners to provide tailored financial solutions. Support client-related financial reviews aimed at improving efficiency and profitability.
*Qualifications & Skills* - Education: Bachelor’s degree in Accounting, Finance, or a related field. Postgraduate qualification is an added advantage. - Professional Certification: Fully qualified Chartered Accountant (ICAN, ACCA, or equivalent). - Experience: Minimum of 3–5 years’ relevant experience in accounting or finance roles. Experience in a service-based or call center environment is an advantage. - Core Competencies: Strong analytical and financial interpretation skills. Excellent verbal and written communication skills. High attention to detail and strong compliance mindset. Proven ability to manage financial systems, budgets, and audits. Ability to work in a fast-paced, deadline-driven environment.
*Work Environment* Office-based role in Awoyaya, Lagos. May require extended hours during audits, month-end, or regulatory deadlines.
*Salary & Benefits* - Salary Range: ₦400,000 – ₦500,000 net per month - Benefits: Health insurance, Pension contribution, Paid annual leave, Performance-based incentives, Professional development and training support
Job Title: Accounts OfficerIndustry: Call Center / Customer ServiceLocation: Awoyaya, LagosReports To: Finance Manager / Operations ManagerJob SummaryThe Accounts Officer will manage financial records(...)
Full-timeIntermediate
Awoyaya, Lekki
Awoyaya, Lekki
2 years experience
65 applicants
₦250,000.00
- ₦300,000.00 - per Month
Posted 6 days ago
Job Title: Accounts Officer Industry: Call Center / Customer Service Location: Awoyaya, Lagos Reports To: Finance Manager / Operations Manager
Job Summary The Accounts Officer will manage financial records, process transactions, and support financial controls within a fast-paced call center environment. The role ensures accurate payroll support, vendor payments, expense tracking, and compliance with accounting standards to support continuous operations.
*Key Responsibilities* - Financial Record Keeping: Maintain accurate financial records including general ledger, accounts payable, and accounts receivable. Ensure proper documentation for operational and payroll-related transactions. - Transaction Processing: Process vendor invoices, staff reimbursements, and operational expenses. Support payroll processing, shift allowances, overtime, and performance-based incentives. - Financial Reporting: Assist with preparation of monthly management accounts and cost analysis reports. Track call center cost drivers such as staffing costs, utilities, and subscriptions. - Reconciliation: Perform bank, payroll, and vendor reconciliations. Reconcile shift payments and incentive payouts against approved schedules. - Compliance & Controls: Ensure compliance with accounting standards, tax regulations, and company policies. Support internal controls related to cash handling and expense approvals. - Collaboration: Work closely with HR and Operations teams on payroll, incentives, and budgeting. Provide financial data to support workforce planning and cost optimisation. - Audit Support: Assist internal and external auditors with required documentation.
*Qualifications & Requirements* - Education: Bachelor’s degree in Accounting, Finance, or a related field. ICAN/ACCA qualification is an added advantage. - Experience: Minimum of 2–4 years’ accounting experience, preferably in a call center or service-driven environment. - Skills & Competencies: Proficiency in accounting software (QuickBooks, ZohoBooks, Sage). Strong analytical and reconciliation skills. High level of accuracy, confidentiality, and attention to detail. Ability to work under pressure and meet deadlines.
*Work Environment* Office-based role in Awoyaya, Lagos. May require flexibility during payroll cycles, month-end closing, and audits.
*Salary and Benefits* - Salary Range: ₦250,000 – ₦300,000 net per month - Benefits: Health insurance, Pension contribution, Paid annual leave, Performance-based bonuses, Training and professional development
Job Summary The Quality Assurance Manager will be responsible for supervising the QA team, maintaining quality standards, analysing quality trends, and supporting operational excellence through continuous monitoring and reporting. The role requires strong leadership, analytical skills, and cross-functional collaboration to ensure high service delivery standards.
Key Responsibilities
Develop, implement, and maintain QA processes, scorecards, and calibration sessions
Supervise and manage Quality Assurance Officers and Analysts
Conduct performance audits and call evaluations to ensure quality compliance
Analyse quality data, identify performance gaps, and recommend process improvements
Generate and manage customer experience insights and quality reports
Train and coach QA team members; collaborate closely with Training teams
Ensure adherence to service delivery standards and internal quality benchmarks
Requirements & Skills
Bachelor’s degree in a relevant discipline
Minimum of 5–8 years’ experience in a quality assurance managerial role
Strong knowledge of QA tools, reporting systems, and evaluation frameworks
Proven ability to lead teams and work cross-functionally
Excellent analytical, communication, and stakeholder management skills
Lekki, Ajah, Ile Epo/Abule Egba, and Adeniyi Jones | Total applied: 20
1 week ago
Head of Marketing
₦350,000.00
- ₦500,000.00 - per Month
Job Title: Head of MarketingLocations: Lekki, Ajah, Ile Epo/Abule Egba, and Adeniyi JonesSalary: ₦350,000 – ₦500,000 (depending on experience and current compensation)Job Summary:We are seeking experi(...)
Full-timeMid-senior Level
Lekki, Ajah, Ile Epo/Abule Egba, and Adeniyi Jones
Lekki, Ajah, Ile Epo/Abule Egba, and Adeniyi Jones
3 years experience
20 applicants
₦350,000.00
- ₦500,000.00 - per Month
Posted 1 week ago
Job Title: Head of Marketing
Locations: Lekki, Ajah, Ile Epo/Abule Egba, and Adeniyi Jones Salary: ₦350,000 – ₦500,000 (depending on experience and current compensation)
Job Summary: We are seeking experienced and dynamic professionals to serve as Head of Marketing across our branches in Lekki, Ajah, Ile Epo/Abule Egba, and Adeniyi Jones. The ideal candidate will lead branch marketing operations, drive business development initiatives, and oversee administrative and team management functions.
Key Responsibilities & Requirements:
Lead marketing and business development activities to achieve branch targets.
Drive Loans Generation and Deposits Mobilization across the assigned location.
Promote and market the Bank’s electronic products such as POS, mobile app, and internet banking.
Supervise branch staff and manage resources effectively to ensure operational efficiency.
Develop and execute marketing strategies that align with business objectives.
Provide strong leadership and maintain compliance with organizational standards.
Minimum of 3–5 years’ experience in a similar role within the financial sector.
B.Sc or HND in relevant disciplines; possession of postgraduate degrees or professional certifications is an added advantage.
*JOB OPENING: IT OFFICER**Industry:* Call Centre*Location:* Awoyaya, Lagos*Reports To:* IT Support Specialist*Salary:* ₦250,000 – ₦400,000*Responsibilities & Requirements:*• Manage IT infrastructu(...)
Full-timeIntermediate
Awoyaya, Lekki
Awoyaya, Lekki
3 years experience
97 applicants
₦250,000.00
- ₦400,000.00 - per Month
Posted 1 week ago
*JOB OPENING: IT OFFICER*
*Industry:* Call Centre *Location:* Awoyaya, Lagos *Reports To:* IT Support Specialist *Salary:* ₦250,000 – ₦400,000
*Responsibilities & Requirements:* • Manage IT infrastructure, servers, and network systems • Monitor system performance and ensure maximum network uptime • Install, configure, and maintain company hardware, software, and IT equipment • Ensure data security, backups, and disaster recovery processes • Implement IT policies, compliance standards, and security protocols • Provide second-level technical support and resolve complex IT issues • Coordinate IT procurement and manage vendors and service providers • Degree in Computer Science, Information Systems, Engineering, or related field • 3–5 years of relevant IT experience • Strong knowledge of networking, systems administration, security, and cloud technologies • Certifications (CCNA, Microsoft Azure, ITIL) are an added advantage • Strong problem-solving, communication, and teamwork skills
Medical officer needed forcover at ALUCAN PACKAGING LTDArea 5, km 32 Lagos Badagry Express.Agbara, Ogun State, Nigeria.Date: Tuesday 6th & Wednesday 7th January 2026Time : 8am-12pmRate : 2k per h(...)
ContractAssociate
ogun
ogun
6 years experience
3 applicants
Negotiable
Posted 1 week ago
Medical officer needed for cover at ALUCAN PACKAGING LTD Area 5, km 32 Lagos Badagry Express. Agbara, Ogun State, Nigeria.
Date: Tuesday 6th & Wednesday 7th January 2026
Time : 8am-12pm Rate : 2k per hour
Interested persons should send a WhatsApp message to 09136862542
Medical Laboratory Scientist at Zael Business Management & Consulting₦180,000 - ₦230,000 / monthlyOnsite: LagosQualifications & Requirements✔ Bachelor’s Degree in Medical Laboratory Science✔ F(...)
Full-timeIntermediate
Lagos
Lagos
2 years experience
6 applicants
₦180,000.00
- ₦230,000.00 - per Month
Posted 1 week ago
Medical Laboratory Scientist at Zael Business Management & Consulting
₦180,000 - ₦230,000 / monthly
Onsite: Lagos
Qualifications & Requirements
✔ Bachelor’s Degree in Medical Laboratory Science
✔ Full professional registration with the Medical Laboratory Science Council of Nigeria (MLSCN)
✔ Valid practicing license
✔ 1–3 years of relevant experience
✔ Sound knowledge of lab procedures and quality control standards
✔ Good analytical, communication, and record-keeping skills
✔ Able to work independently and as part of a team
Salary
N180,000 – N230,000 per month (approx.)
How to Apply
Interested and qualified candidates should send their CV to:
info@zaelconsulting.com
Use the job title (“Medical Laboratory Scientist”) as the subject of your email.
Job Title: Team Lead (Call Centre)Location: Awoyaya, Lekki (On-site)Salary: ₦250,000 – ₦300,000 monthlyExperience: 2–4 yearsEmployment Type: Full-timeJob Summary:We are seeking experienced Team Leads(...)
Full-timeIntermediate
Awoyaya, Lekki
Awoyaya, Lekki
2 years experience
178 applicants
₦250,000.00
- ₦300,000.00 - per Month
Posted 1 week ago
Job Title: Team Lead (Call Centre) Location: Awoyaya, Lekki (On-site) Salary: ₦250,000 – ₦300,000 monthly Experience: 2–4 years Employment Type: Full-time
Job Summary: We are seeking experienced Team Leads to supervise and motivate call centre agents, ensure performance targets are met, and maintain excellent service delivery. The ideal candidate has hands-on call centre experience and strong people-management skills.
Key Responsibilities: * Supervise daily activities of call centre agents. * Monitor call quality, productivity, and attendance * Coach, mentor, and provide regular feedback to team members. * Ensure KPIs, SLAs, and performance targets are consistently met. * Handle escalated customer issues professionally. * Prepare daily and weekly performance reports * Support training and onboarding of new agents.
Requirements: * 2–4 years experience in a call centre environment. * Previous experience as a Team Lead or Senior Agent. * Strong leadership and communication skills. * Ability to motivate and manage teams under pressure. * Good knowledge of call centre metrics and reporting. * Proficiency in MS Excel and basic reporting tools.
Job Role: HR Executive AssistantCompany: HR ConsultingWork Model: RemoteWe are currently looking for a smart HR Executive Assistant who is passionate about human resources management and has good know(...)
We are currently looking for a smart HR Executive Assistant who is passionate about human resources management and has good knowledge of Microsoft Office Suite, and will be providing HR management support and assisting with day-to-day HR operations.
Responsibilities: - Recruitment - Training and Development. - Performance Management - Assist with administrative duties - Online Marketing - Client Servicing - Assist with managing the social media pages of the company.
Requirements: - BSc in any of the Social Sciences - A minimum of 2 years of HR experience - Proficient in Microsoft Office Suite (compulsory) - Smart and quick learner - Good knowledge of social media management (compulsory) - Excellent oral and written communication skills - Multi-tasking skills - Client management skills - Net- working skills - Functioning Laptop - Resides in Lagos - Interested in building a career in HR Consulting.
Interested applicants should send their resumes to jobs@dapsadekconsulting.com.ng or dapsadekrecruitment@gmail.com, using "HR Executive Assistant" as the subject of the email.
Job Summary: We are hiring an experienced Operations Manager to oversee call centre operations, optimize processes, and ensure service excellence across all teams. The ideal candidate will have strong operational, leadership, and performance management experience.
Key Responsibilities: * Oversee end-to-end call centre operations. * Manage Team Leads and ensure optimal workforce performance. * Develop and implement operational policies and procedures. * Monitor KPIs, SLAs, and service quality metrics. * Drive continuous improvement in productivity and customer satisfaction. * Manage staffing, scheduling, and capacity planning. * Prepare management reports and operational dashboards. * Collaborate with HR and Training teams on performance improvement.
Requirements: * 5–6 years of call centre operations experience. * Proven experience managing large teams. * Strong analytical and decision-making skills. * Excellent leadership and stakeholder management abilities. * Experience with performance management and workforce planning. * Proficiency in call centre systems and reporting tools.
Job Summary: We are hiring Quality Assurance Officers to monitor call quality, ensure compliance, and drive continuous service improvement.
Key Responsibilities: * Monitor and evaluate agent calls and interactions. * Provide feedback and coaching to agents and Team Leads. * Prepare quality reports and performance insights. * Ensure adherence to quality standards and SLAs. * Identify training and process improvement needs
Requirements: * 2–3 years QA experience in a call centre. * Strong analytical and attention-to-detail skills. * Knowledge of QA frameworks and call monitoring tools. * Good communication and reporting skills
Job Summary: We are seeking experienced Trainers to deliver onboarding and refresher training for call centre agents.
Key Responsibilities: * Conduct new-hire and refresher training programmes. * Develop training materials and learning resources. * Assess trainee performance and readiness. * Collaborate with QA and Operations teams. * Support continuous learning initiatives
Requirements: * 2–4 years training experience in a call centre environment. * Strong presentation and facilitation skills. * Ability to engage and motivate learners. * Knowledge of adult learning principles.
Job Title: HR LeadLocation: Awoyaya, LekkiSalary: ₦400,000 – ₦500,000 monthlyExperience: 4–6 yearsEmployment Type: Full-timeJob Summary:We are hiring an HR Lead to manage the HR function, drive people(...)
Full-timeMid-senior Level
Awoyaya, Lekki
Awoyaya, Lekki
4 years experience
24 applicants
₦400,000.00
- ₦500,000.00 - per Month
Posted 2 weeks ago
Job Title: HR Lead Location: Awoyaya, Lekki Salary: ₦400,000 – ₦500,000 monthly Experience: 4–6 years Employment Type: Full-time
Job Summary: We are hiring an HR Lead to manage the HR function, drive people strategy, and support operational efficiency across the organisation.
Key Responsibilities: * Lead recruitment, employee relations, and performance management. * Develop and implement HR policies and procedures. * Manage HR officers and coordinate HR operations. * Advise management on people-related matters. * Oversee compliance with labour laws and company policies. * Support workforce planning and organisational development.
Requirements: * 4–6 years HR experience, with at least 2 years in a leadership role. * Strong knowledge of HR best practices and labour laws. * Excellent leadership and communication skills. * Experience in a call centre or high-volume environment is an advantage.
Job Summary: We are looking for a proactive Administrative Officer to manage office operations, logistics, and administrative support functions.
Key Responsibilities: * Manage office supplies, vendors, and facility operations. * Coordinate travel, meetings, and office logistics. * Maintain records, files, and administrative documentation. * Support management with administrative tasks. * Ensure a smooth and efficient office environment.
Requirements: * 3–4 years administrative experience. * Strong organisational and multitasking skills. * Excellent communication skills. * Proficiency in MS Office.
Job Summary: We are seeking an experienced HR Officer to support daily HR operations, employee relations, and HR administration within a fast-paced call centre environment.
Key Responsibilities: * Support recruitment, onboarding, and employee documentation. * Maintain accurate employee records and HR databases. * Assist with performance management processes. * Handle employee queries and HR-related issues. * Support disciplinary and grievance processes. * Ensure compliance with company policies and labour regulations
Requirements: * 2–3 years HR experience (call centre experience is an advantage). * Good knowledge of HR processes and Nigerian labour laws. * Strong communication and interpersonal skills. * Proficiency in MS Office
We are looking for a Call Centre Agent who will provide high-quality customer service by handling inbound and/or outbound calls, emails, chats, or social media interactions. Resolves customer inquirie(...)
Full-timeEntry Level
Awoyaya, Lagos
Awoyaya, Lagos
0 years experience
189 applicants
₦150,000.00
- ₦200,000.00 - per Month
Posted 1 month ago
We are looking for a Call Centre Agent who will provide high-quality customer service by handling inbound and/or outbound calls, emails, chats, or social media interactions. Resolves customer inquiries, issues, and complaints efficiently while adhering to company policies and service standards. Maintains accurate records of customer interactions, follows established procedures, and contributes to achieving team and organizational performance targets. Collaborates with colleagues and supervisors to ensure a seamless customer experience and continuous service improvement.
Key Responsibilities:
* Handle inbound and outbound customer calls, emails, chats, and social media interactions * Resolve customer inquiries, complaints, and issues efficiently and professionally * Maintain accurate records of customer interactions and transactions * Adhere to company policies, procedures, and service quality standards * Meet individual and team performance targets and KPIs * Escalate complex issues to the Team Lead as required * Contribute to process improvements and a positive customer experience * Collaborate effectively with team members and supervisors to ensure smooth operations
REQUIREMENTS AND SKILLS
* Bachelor’s degree in Business Administration, Mass Communication, or related field. * 0–2 years of experience in customer service, call-centre, or similar support/communication * Good communication skills: Clear speaking and active listening. * Customer-focused attitude, patience, empathy, and ability to remain calm under pressure. * Problem-solving ability and adaptability. * Familiarity with telephony or CRM systems * Professionalism, reliability, punctuality, and good teamwork skills.
Key competency
* Excellent communication and interpersonal skills * Strong problem-solving and conflict resolution abilities * Customer-focused mindset with commitment to service excellence * Ability to work under pressure and meet performance targets * Attention to detail and accuracy in documentation * Basic proficiency with call center systems, CRM, and technology tools * Teamwork and collaboration skills
Must have good knowledge of using a bike Must have 2 years of experience as a dispatch rider(...)
Full-timeIntermediate
Gbagada
Gbagada
2 years experience
3 applicants
₦96,000.00 - per Month
Posted 1 year ago
Must have good knowledge of using a bike Must have 2 years of experience as a dispatch rider Must be familiar with Lagos routes Other details of the work below The work schedule and time 8am - 6pm, weekends inclusive. Is there an additional benefit aside from the salary such as overtime, commission, maintenance allowance, airtime fee, etc? Yes, overtime & performance-based bonuses after every 20 deliveries per day Net Salary for this location- N85,000 Are the dispatch riders and drivers allowed to take the vehicles to their location at the close of work? They are to converge at the head office after every business day. The type of bus the drivers would drive? Toyota Hiace, Manual Transmission Is there age restrictions? As stated in my previous email, 30yrs and above Confirm reporting locations for both roles. Are the bikes new ? Brand new These are questions that may arise from interview process.