* Handle inbound and outbound customer calls, emails, chats, and social media interactions
* Resolve customer inquiries, complaints, and issues professionally and promptly
* Maintain accurate records of customer interactions and transactions
* Contribute to process improvement and service quality enhancement
* Collaborate effectively with team members and supervisors
* Bachelor’s degree in Business Administration, Mass Communication, or related field
* 0–2 years’ experience in customer service, call center, or similar support role
* ⁠Willingness to work shifts including weekends
* Strong communication and active listening skills
* Familiarity with CRM or call center systems is an advantage
* ⁠Must have completed NYSC