Job description

• Ensure effective and timely delivery to customers at all customer service units.
• Provide service support needs for tellers; ensure the teller cubicles are manned and functional at all times.
• Maintain a customer-friendly disposition at all times.
• Ensure prompt TAT in line with service level agreement.
• Ensure timely preparation and rendition of reports to internal and external parties as required occasionally.
• Acknowledge of MICR cheques issued on the system.
• Supervise the activities of all tellers.
• Prompt and accurate consummation of all transactions within the bank’s approved turnaround time
• Administration of Cash and Vault.
• Ensure availability and workability of working tools for tellers
• Authorize all cash transactions above tellers’ limits
• Review the teller’s payout limit, taking into cognizance the teller’s error rates
• Ensure that branch ATMs are functional at all times and that the ATMs do not run out of cash
• Ensure transaction vouchers are called over after the close of business daily
• Maintain up-to-date cash tellers’ proofs and vault registers.
• Ensure the branch maintains cash holdings within the approved COP limit.
• Ensure zero fraud tolerance/error rates.

• First Degree in any relevant course of study with a minimum qualification of Second Class Lower.
• MBA or relevant Master's Degree will be an added advantage
• Must be between the age range of 27-32
• The ideal candidates must currently work in a commercial bank with at least 3 years’ experience in Teller functions in the banking industry. 

• Good interpersonal skills.
• Excellent communication skills, both written and verbal.
• Excellent Numerical skills.
• Customer friendly disposition.
• Supervisory skills. 
• Problem solving skills.
• Attention to detail.
• Fast and error-free processing.

• Good knowledge and understanding of Teller Operations.
• Basic Accounting knowledge.
• Customer Relationship Management.
• Cashier activities.